We at Guard.Social are committed to protecting your privacy.
This privacy notice explains how we collects, uses, processes, discloses, retains, and protects personal information when we provide Services to you and when we process personal information at your instruction that may be included as part of the Content which you view, upload, create, download or otherwise appears on our Services.
We offer a suite of social media management tools: our Services enable you to manage your all social media accounts in a single online portal. Guard.Social help you to see and manage customers’ messages; schedule and publish contents; and analyzing the results. When you link your existing social media accounts to your Guard.Social account, you can choose to instantly collect, process, share and access Social Network content via your Guard.Social account.
Personal information is information relating to an identified or identifiable natural person. An identifiable natural person is an individual that can be identified, directly or indirectly, be referenced to an identifier such as: a name, an identification number, specific location data, an online identifier, or other attributes specific to that natural person.
Personal information does not include information that has been anonymized or aggregated in such a way that it can no longer be used to identify a specific natural person, whether on its own or in combination with other information.
The personal information that we collect falls into two broad categories: Account Data and Content.
Account data (“Account Data”) is personal information you provide us, or that we collect from you and your devices in connection with your access to and use of our Services (such as when you provide us information to register for an account, or information we collect about your browser when you connect to one of our Services, etc.). In legal terms, we collect and use this Account Data as a data controller. There are two general categories of Account Data we collect in order to provide you with the Services.
1. Information you give us
Account information. You may provide us with information in connection with the creation and management of your account for the Services, such as a name, email address and a password to create a Guard.Social account.
Other information. You may otherwise choose to provide us with information when you fill in a form, contact our customer support, respond to surveys or use other features of our Services.
2. Information we automatically collect from your use of the Services
Log data and usage information. Like most websites, when you view content on or otherwise interact with our Services our servers automatically record information. This log data may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, unique identifiers and cookie data.
Location information. When you use our Services, we may collect information about your geographic location.
The content which you create, upload, download, or view on our Services (“Content”) may, but not necessarily, contain personal information. When we refer to Content in this notice, we mean the personal information in Content that we process. We only process Content at your direction.
In legal terms, we act as data processors for the personal information included in the Content. Our obligations and commitments as it relates to our processing of Content on behalf of our users is outlined in the section below called Content - Guard.Social as a Data Processor.
We use, store, and process Account Data as a data controller to provide, understand, improve and develop our Services, keep our Services safe and to comply with our legal obligations. More particularly, we use it to:
Our legal basis for collecting and using Account Data as a data controller will depend on the specific context in which we collect it. However, as a data controller, we will collect personal information from you: where we have your consent to do so, where we need the personal information to deliver the Services to you, or where the processing is in our legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms).
Where we rely on your consent to process Account Data, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
As a user, you may update or correct most of your Account Data by logging in to your account to edit your profile or organization record. To make a request to have Account Data returned to you, removed, or to make additional corrections, please email us at firstname.lastname@example.org. Requests to access, correct, or remove your information will be handled within thirty (30) days and may be subject to a fee as permitted by applicable law.
Depending on where you reside, you may have the right to exercise additional rights available to you under applicable laws with regards to the personal information Guard.Social holds about you as a data controller, including:
If you would like to exercise such rights, please email us at email@example.com. We will consider your request in accordance with applicable laws.
You, as a Guard.Social user, control how Content is generated, requested, submitted or published and processed on our Services. When you use our Services, you may view, create, and analyze Content which will ultimately be published on the various Social Networks. The Content that flows through our Services may include personal information of all types, including but not limited to the following categories:
As the user, you are the data controller of your Content and we are the data processor for such Content. Where we process Content, we do so at your direction and on your behalf in accordance with the instructions you give us through the Services. When you connect your social media accounts through our Services, we only access, process, and use the Content to provide our Services subject to the Terms and the various terms and conditions imposed by the Social Networks. We may, in limited circumstances process Content for the purposes of improving the Services and functionalities users ask for as part of their Guard.Social experience.
If you are using the Services by invitation of a Guard.Social customer, whether that customer is your employer, another organization, or an individual, that customer determines its own policies regarding storage, access, modification, deletion, sharing, and retention of Content, which may apply to your use of the Services. Please check with the customer about the policies and settings it has in place.
You should be aware that Guard.Social acts as a conduit between you and the various Social Networks. In several instances, the Content published via Guard.Social will not be in Guard.Social’s custody, and any Content that has been shared by you through any Social Networks via the Services may continue to be available to third parties and the public at large, as this Content is now under the control of the operators of the Social Networks.
An individual who seeks access to, or who seeks to correct or, amend inaccuracies in, or delete Content stored or processed by us on behalf of a user should direct his/her query to the Guard.Social user (the data controller) or to the Social Networks. Upon receipt of a request from one of our users for us to remove the data, we will respond to their request within thirty (30) days. Please note however that we may need to retain certain information on our systems for as long as you maintain an account for our Services, for record keeping purposes, to comply with our legal obligations, to resolve disputes, enforce our Terms, or as required or authorized by applicable law.
Under EU law, Guard.Social is a data processor of Content generated, requested or published via Social Networks. We process this Content in accordance with the instructions of our users. Because our users control how their Content is collected and used by them, our users are, in legal terms, the controllers of the Content that they process through our Services and are responsible for complying with applicable data protection laws, including the GDPR.
Except as provided in this privacy notice, Guard.Social does not share any personal information gathered via the Services with third parties. We may however share Account Data or Content under the following circumstances:
We retain your Account Data for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, or enforcing our Terms.
We retain Content for as long as needed to provide the Services, or until you ask us to delete it pursuant to the Terms. We retain and use this Content as necessary to comply with our legal obligations, resolve disputes, and enforce the Terms.
Please note that certain personal information may need to be retained by Guard.Social for a period of time following the cancellation of your account where this is necessary for our legitimate business purposes or required or authorized by applicable law. Our specific retention periods for personal information are documented in our internal retention policies and any applicable retention schedules that we maintain as required by applicable law.
After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner, according to our data retention and deletion policies.
Guard.Social follows industry best practices to protect personal information from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Account Data and Content we collect, use, process and store, and the current state of technology.
When we receive or access data from our various Social Networks, we do so at your request and within each Social Network’s terms and conditions. As our user, you ultimately decide which Social Networks you want our Services to connect with and which Social Networks you want to share your data with. We process your Content, at your instruction, acting as a conduit between you and the Social Networks that you connect to our Services.
You may opt out of marketing communications sent by Guard.Social by following the unsubscribe instructions included in each marketing email.
Our Services are not intended for use by children and should only be accessed by individuals of at least 18 years old.
If you have any questions or concerns about our use of your personal information, please contact us using the following details: firstname.lastname@example.org